Refund Policy
Understanding your rights and our commitment to fair refund practices at Tinaryex
Eligibility for Refunds
At Tinaryex, we believe in transparency when it comes to refunds. Our policy covers various scenarios where you might need to request a refund for our services. We've designed this policy to be fair while protecting both our learners and our business operations.
Standard Refund Window
All refund requests must be submitted within 14 days of your initial payment or service activation, whichever comes first. This window allows sufficient time to evaluate our services while maintaining operational efficiency.
- Services not yet accessed or used can be refunded within the standard window
- Technical issues preventing access to purchased services qualify for refund consideration
- Duplicate payments made in error are eligible for immediate refund processing
- Services significantly different from advertised descriptions may qualify for partial or full refunds
Refund Process and Timeline
Submit Request
Contact our support team with your refund request, including your order number and reason for the refund. We'll acknowledge receipt within 24 hours.
Review Process
Our team reviews your request against our policy criteria. This typically takes 3-5 business days, during which we may contact you for additional information.
Decision Communication
You'll receive a detailed response about your refund status. If approved, we'll initiate the refund process and provide you with a reference number.
Payment Processing
Approved refunds are processed back to your original payment method within 7-10 business days. Bank processing times may add additional days.
Non-Refundable Circumstances
While we strive to accommodate reasonable refund requests, certain situations fall outside our standard refund policy. Understanding these exceptions helps set proper expectations from the beginning.
- Services accessed or used beyond the initial evaluation period
- Requests submitted after the 14-day eligibility window
- Promotional or discounted services specifically marked as non-refundable
- Services terminated due to policy violations or inappropriate use
- Third-party fees or charges incurred during service usage
Special Considerations
In exceptional circumstances, we may consider refund requests outside standard parameters. Each case is evaluated individually, taking into account the specific situation and our ability to provide fair resolution.
Payment Method Considerations
Different payment methods have varying processing requirements and timelines. We work with multiple payment processors to ensure refunds are handled efficiently, though external factors can sometimes affect processing speed.
Credit card refunds typically appear within 5-7 business days, while bank transfers may take up to 10 business days. PayPal and other digital wallet refunds usually process within 3-5 business days. International transactions might require additional processing time due to currency conversion and banking regulations.
If your original payment method is no longer available, we'll work with you to arrange an alternative refund method. This might include bank transfers or other secure payment options, subject to verification requirements for security purposes.
Need Help with a Refund?
Phone: +201009722830
Address: Kafr El-Dawar, Kafr El Dawwar
El Beheira Governorate 5910310, Egypt
Our support team is available to help you understand this policy and process any refund requests you may have.